Privacy Policy

Last updated: 2026-07-06

1. Who we are

Northern Beaches Plumbing is a trading name used on this website by Plumbing Dynamix Pty Ltd (ABN 30 660 603 010, NSW Contractor Licence 391734C). We are a mobile plumbing business servicing the Northern Beaches and North Shore of Sydney.

This policy explains how we handle personal information and is intended to support compliance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) where it applies.

2. What personal information we may collect

Depending on how you contact or engage us, we may collect your name, phone number, email address, service address or suburb, job details, photos, videos, access instructions, billing details, correspondence, feedback and other information you choose to provide.

Our website host and security systems may also process technical information such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from network information, and timestamps.

3. How we collect information

We may collect information directly from you when you contact us by WhatsApp, phone or email, request or accept a quote, book work, make a payment, provide feedback, or otherwise communicate with us. We may also receive information from a property owner, tenant, strata manager, builder, insurer, support person or other party involved in arranging the work.

4. Why we use personal information

We may use personal information to respond to enquiries, assess plumbing jobs, prepare quotes, schedule and perform work, communicate about attendance, process payments, issue records, manage warranties and complaints, meet legal and regulatory obligations, protect safety and security, and improve our services and website.

5. WhatsApp, email and third-party services

When you use WhatsApp, email, hosting, payment or other third-party services, those providers may process information under their own terms and privacy practices. WhatsApp enquiries may include photographs or videos of a property. Please avoid sending highly sensitive information unless it is genuinely necessary for us to assist with the plumbing job.

6. Cookies, analytics and advertising tools

The website may use essential storage, server logs, analytics, advertising or conversion-measurement tools. If such tools are enabled, they may use cookies or similar technologies to understand site use and measure marketing performance. We will update this policy where our data practices materially change.

7. Direct marketing

Submitting an enquiry does not by itself mean you agree to receive unrelated marketing. We will only send commercial electronic marketing where we have a lawful basis to do so, and marketing messages will include a way to opt out where required. Service, quote, appointment and factual messages may still be sent when necessary to deal with your enquiry or job.

8. Disclosure of information

We may disclose information where reasonably necessary to employees, contractors, suppliers, professional advisers, technology providers, insurers, regulators, emergency services or other parties involved in the job. We may also disclose information where required or authorised by law, or with your consent.

9. Overseas processing

Some technology providers used for website hosting, communications, cloud storage or analytics may process information outside Australia. The locations can change as providers update their infrastructure. Where applicable, we take reasonable steps appropriate to the service and the information involved.

10. Security and retention

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or messaging service is completely secure. We keep information for as long as reasonably necessary for enquiries, service records, accounting, insurance, warranty, legal and regulatory purposes, then delete or de-identify it where appropriate.

11. Access and correction

You may ask us to access or correct personal information we hold about you. We may need to verify your identity and may refuse a request where the law permits or requires us to do so.

12. Privacy complaints

To raise a privacy concern, email admin@northernbeaches-plumbing.com.au with enough detail for us to understand the issue. We will review the concern and respond as reasonably practicable. Depending on the circumstances and applicable law, you may also have the right to contact the Office of the Australian Information Commissioner.

13. Contact details

Email: admin@northernbeaches-plumbing.com.au
Phone: 0470 573 954
Postal address: PO Box 216, Belrose West NSW 2085, Australia (postal address only; no walk-in office).